FAQ
Frequently Asked Questions about Crystal Mountain Products
Are you affliated with Crystal Mountain Coolers?
We are an authorized Crystal Mountain distributor focused on bringing their dispensers and parts directly to consumers in North America. We work closely with the manufacturer on product selection, support, and warranty.
Is this an official Crystal Mountain product?
Yes. Every dispenser and part we sell is a genuine Crystal Mountain product that meets the same standards provided to commercial bottlers and water service companies.
Do you only sell to consumers?
No. Our website is designed to make it easy for consumers and small businesses to purchase Crystal Mountain dispensers and parts. If you are a dealer, bottled water company, or reseller, contact us and we can discuss pricing and programs that fit your volume.
How do I know which dispenser is right for me?
Our product pages highlight key information such as:
- The cooler brochure & specifications
- Hot, cold, and ambient options
- Bottom load or top load
Do you offer installation for point of use units?
In some areas we can recommend qualified service partners who can install and connect point of use dispensers to your cold water supply and filtration.
Where do you ship?
We ship Crystal Mountain products within the continental United States.
How long will my order take to ship?
Most in stock items ship within a few business days. Transit time depends on your location and the shipping option selected at checkout.
What is the warranty on Crystal Mountain dispensers?
Crystal Mountain dispensers include a manufacturer's warranty that covers defects in materials and workmanship for a specified period. Warranty terms can vary by model and region. If you experience a problem, contact us with your serial number and proof of purchase, and we will review options with you.
Can I buy replacement parts for my existing Crystal Mountain cooler?
Yes. We carry common Crystal Mountain parts such as faucets, drip trays, and other service components. If you are not sure which part you need, send us a photo of your cooler label and the part in question and we will help identify the correct item.
What is your return policy?
If you receive a damaged, defective, or incorrect item, contact us within a set number of days from delivery and we will work with you on a repair, replacement, or refund according to our policy. Products must be returned in clean and resalable condition in original packaging whenever possible. Full terms are listed on our Shipping and Returns page.
I already buy from a Crystal Mountain dealer. Should I still order here?
If you are happy with your current dealer, we encourage you to continue working with them. Our direct to consumer site is ideal if you do not have a local supplier, if you need a specific model or part that your dealer does not stock, or if you simply prefer the convenience of ordering online.