Terms & Conditions
Last Updated: January 27, 2026
Welcome to Hydrate at Home, a consumer ecommerce website operated by Crystal Mountain Products Limited and its affiliates referred to as “we,” “us,” or “our.” These Terms and Conditions apply to all visitors and customers who access or purchase from this website. By using this site or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use the website.
Who This Site Is For
Hydrate at Home is intended for personal household use only. Products purchased are not intended for resale, commercial use, rental, or institutional use unless expressly stated.
Using the Website
You agree to use this website for lawful personal purposes only. You may not attempt to interfere with site operations, access restricted areas, or misuse any content or services provided.
Product Information
We make reasonable efforts to ensure that product descriptions, images, pricing, and availability are accurate. However, minor variations may occur and we do not guarantee that all details are error free. We reserve the right to update product information or discontinue products at any time without notice.
Orders and Payment
Submitting an order does not guarantee acceptance. We reserve the right to cancel or limit orders for reasons such as inventory availability, pricing errors, or suspected fraudulent activity. All prices are displayed in the applicable currency and taxes and shipping charges will be calculated at checkout. Payments are processed securely through Shopify and approved payment providers. We do not store full payment card information.
Shipping and Delivery
Shipping timelines shown at checkout are estimates only. Delivery delays caused by carriers, weather, or circumstances outside our control are not our responsibility.
Ownership and risk of loss pass to you once the order is handed over to the shipping carrier.
Returns and Refunds
Returns and refunds are governed by our Return Policy, which is available on the website and forms part of these Terms and Conditions.
Products must meet the conditions outlined in the Return Policy to be eligible for a refund or exchange.
Product Use and Care
Products sold through Hydrate at Home are designed for normal residential use. Customers are responsible for following all installation, care, and usage instructions provided with the product. Improper use or failure to follow instructions may void applicable warranties.
Warranty Disclaimer
Any applicable product warranties will be described on the product page or accompanying documentation. Except where required by law, products are provided without additional warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose.
Limitation of Liability
To the fullest extent permitted by law, we are not responsible for indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability for any claim will not exceed the purchase price of the product giving rise to the claim.
Intellectual Property
All website content including text, images, logos, and trademarks belongs to or is licensed by Crystal Mountain Products Limited and may not be used without written permission.
Third Party Services
This website is powered by Shopify. Your use of the site may also be subject to Shopify’s terms and policies. We are not responsible for third party websites or services linked from our site.
Privacy
Your personal information is handled according to our Privacy Policy, which explains how we collect, use, and protect your data.
Governing Law
These Terms and Conditions are governed by the laws applicable in the jurisdiction where Crystal Mountain Products Limited operates.
Changes to These Terms
We may update these Terms and Conditions at any time. Changes take effect once posted on the website.
Contact Us
For questions about these Terms and Conditions, please contact:
Hydrate At Home
Email: sales@hydrateathome.com
Website: Hydrateathome.com