Privacy Policy
Privacy Policy
Last Updated: January 27, 2026
Crystal Mountain Products Limited and its affiliates (“Crystal Mountain,” “we,” “us,” or “our”) operate this consumer ecommerce website using the Shopify platform. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website. By using this site, you agree to the practices described below.
Personal Information We Collect
When you visit the site, we automatically collect certain information about your device and browsing activity, including:
- Web browser, IP address, time zone, and device information
- Pages viewed, referring websites, and interaction data
- Cookies and similar tracking technologies
When you make a purchase or attempt to make a purchase, we collect:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information
- Order and transaction details
How We Use Your Personal Information
We use the information we collect to:
- Process and fulfill orders, including payment, shipping, and returns
- Communicate with you regarding orders, delivery updates, and customer service inquiries
- Screen orders for potential risk or fraud
- Improve and optimize our website and customer experience
- Provide marketing or promotional communications if you have opted in
Sharing Your Personal Information
We share your personal information with third parties to help us operate our ecommerce business, including:
- Shopify, which powers our online store
- Payment processors to securely handle transactions
- Shipping and logistics partners to deliver your orders
- Analytics and marketing providers that help us understand site usage and performance
- We do not sell your personal information.
- Third parties are only given access to the information necessary to perform their services and are required to protect your data.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the site, remember your preferences, analyze traffic, and improve performance. Shopify also uses cookies to support checkout and site functionality. You can control cookie settings through your browser. Disabling cookies may impact certain features of the site.
Data Retention
We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.
Data Security
We implement reasonable technical and organizational safeguards to protect your personal information. All payments are processed through secure third party providers and we do not store full payment card details on our servers.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your personal information
- Opt out of marketing communications at any time
- To exercise these rights, contact us using the information below.
Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
Children’s Privacy
This website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. Updates will be posted on this page with a revised effective date.
Contact Information
For questions about this Privacy Policy or your personal information, please contact:
Hydrate At Home
Email: sales@crystalcoolers.com
Website: HydrateatHome.com